How do I switch my pet to a new food?
Transition over 7 days: mix 25% new food with 75% old for two days, then 50/50, then 75/25, then fully new. This keeps sensitive stomachs settled. If stools stay loose after two weeks, come talk to our feed counter.
How much should I feed my dog or cat?
Start with the feeding chart on the bag, matched to your pet's current weight — then adjust. Ribs you can feel but not see, plus steady energy, means the portion is right. Spayed, senior and less-active pets usually need 10–20% less.
Do you deliver, and how fast?
Yes — orders placed before noon ship from our Millbrook Valley store within 2 business days. Local delivery arrives in 1–3 days; everywhere else takes 3–6 days. Shipping is calculated at checkout.
What if my pet refuses the food?
Unopened bags and cans can be returned within 30 days for a full refund. Opened bags can be exchanged once per recipe — we would rather find the right food than lose a customer.
Are your treats safe for puppies and kittens?
Most soft training treats suit pets over 8 weeks. Hard chews and bones are sized by weight on each product page — when in doubt, size down and always supervise chewing.
Do you stock prescription or special diets?
We carry gentle, limited-ingredient and senior recipes in our Special Diets collection. For veterinary prescription diets, bring your vet's note and we will special-order it.
How do discounts and the Golden Deals work?
Golden Deals are limited-time savings that change monthly. Discounts show as strike-through prices; the countdown timer on our homepage shows how long the current round lasts.
Can I buy online and pick up in store?
Yes. Choose pickup at checkout and we will have your order packed at the counter within 4 working hours, with a text when it is ready.